Service policy

Grooming & Refunds

This draft outlines typical grooming expectations and must be confirmed against your actual business practices.

Draft policy: This sample should be reviewed and adapted for your business before publication.

Pet health and safety

Customers should disclose medical conditions, allergies, behavioral concerns, and bite history before service. The groomer may pause or stop a service when continuing could be unsafe.

Pricing

Quoted prices may vary based on pet size, coat condition, requested style, behavior, and time required. Final pricing should be confirmed before work begins.

Late arrivals and cancellations

Add your confirmed cancellation window, late-arrival policy, and any applicable fees here.

Service concerns

Customers should contact the shop promptly after pickup if they have a concern. Any correction, credit, or refund is considered based on the circumstances and applicable law.

Emergencies

Add your veterinary authorization and emergency-contact procedures after professional review.

Questions? Email support@caapet.com or call +1 814-201-2232.